At SYNAPTIC AI LAB PRIVATE LIMITED, we collect personal data including Name, Email Address, Phone Number, and non-sensitive billing details required during account registration and checkout. For financial transactions, we securely transmit the necessary parameters to our third-party payment gateways (like PhonePe). Your payment credentials (e.g., Credit Card numbers, UPI PINs) are processed directly by PhonePe and are never stored on our servers.
We utilize your data primarily to deliver, secure, and personalize our AI services. Your proprietary corporate workflows within our platforms (e.g., AiAstras) remain entirely insulated and are NOT used to train generalized foundation models without explicit consent. Financial data shared with PhonePe is strictly localized to complete your transaction and detect fraud.
In alignment with the DPDP Act (2023), Synaptic AI Lab guarantees that all primary data servers, vector databases, and computational clusters handling Indian user personal data are physically located within the territorial jurisdiction of the Republic of India. We do not offshore critical personal datasets.
We do not sell, rent, or trade your personal data. We only share data with vetted third parties strictly necessary for operations (e.g., Payment Gateways like PhonePe, AWS/Azure server providers). Our payment aggregator partners process your financial transactions under RBI's secure guidelines.
For any privacy concerns, data erasure requests, or compliance inquiries, please contact our Data Protection Officer at [email protected] or via certified mail to our registered business address: Ruiya Purba Para, Barrackpore, North 24 Parganas, WB - 700119, INDIA.